Last Updated: June 2026
At Farhad Design, we pride ourselves on delivering exceptional craftsmanship, premium natural stones, and bespoke furniture. Because many of our products are made-to-order or custom-designed, our return and refund policy is structured as follows.
1. Bespoke & Custom-Made Products
Products that are custom-manufactured, customized with client-selected finishes, fabrics, custom sizes, or natural stone claddings cut to custom specifications are **non-refundable and non-returnable** once production has commenced. Please ensure all dimensions and material specifications are thoroughly reviewed and approved before confirming your reservation.
2. Standard/Stock Collections
For standard, non-customized stock items, you have the right to request a return within **14 calendar days** of delivery. To qualify for a return, standard items must be:
- Completely unused and in their original showroom condition.
- Housed in their original, undamaged packaging.
- Accompanied by the original invoice or showroom delivery receipt.
3. Damaged or Defective Items
We inspect every piece before dispatch. However, we ask that you inspect your products immediately upon delivery. If any product is damaged during transit or possesses a manufacturing defect:
- Report the issue to our customer care team within **48 hours** of delivery.
- Provide photographic and video evidence of the damage, along with your invoice reference.
- We will coordinate a professional repair, a replacement of the damaged parts, or a full replacement if necessary.
4. Return Shipping & Costs
Unless the item is defective or damaged during shipment, the client is responsible for organizing and paying all packaging and transportation logistics required to return standard items safely back to our showroom in Famagusta, KKTC.